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Privacy and Cookies Policy

 
We are extremely concerned about protecting your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose that they hadn’t intended or that their data will not be passed on to a third party. Our policy is both specific and strict.
 
The information that we request is necessary only to process your order and provide the best customer service that we can. We will never distribute or otherwise share your e-mail address or any other personal information with another party.
Here is a list of the information we collect, and why it is necessary to collect it:
 
1. Basic identification and contact information, such as your name and contact details.
This information is used:
-  to provide you with the services which you request;
-  to maintain our accounts;
-  for billing;
-  to enable us to answer your enquiries;
-  for verifying your identity for security purposes;
-  information which does not identify any individual may be used to provide geo information such as demographics or the usage of a particular page; 
-  to help make our site as useful to you as possible.
 
2. Your domain name, email address and information about your computer hardware and software are recognised by our servers and the pages
that you visit are recorded.
This information is used:
- in a collective and anonymous way, not referable to any particular individual, for the purpose of quality control and improvement of our site;
- to send you news about the services to which you have signed up;
- to tell you about other of our services.
 
3. Financial information, including credit card details.
This information is used to provide identity verification and to process your payment securely for goods and services you have ordered from us. This information is never actually received or stored by us. The pages where this information is entered by you are controlled by our merchant service provider, WorldPay, which is part of National Westminster Bank Plc and uses the very best security processes available. They provide this service for almost half of all online and retail credit card transactions in the UK.  Such information is automatically encrypted, and later decrypted for use. It never touches our own systems.
 
4. Use of Cookies
In common with nearly every other website, we use cookies. These are very small text files that are automatically stored on your computer and enable websites to recognise you and remember your preferences so they can display more personalised features.
 
Cookies themselves do not pose any risk as they will not contain viruses nor will they undermine the security of your PC. They are simply used to improve and speed up your online experience by letting websites remember who you are and what your preferences might be, such as when a bookseller suggests a book or film that you might like based upon what you looked at last time you visited.
 
Cookies can be divided into three types:
Essential cookies are necessary for the working of the website and to enable features such as shopping baskets.
Functional cookies allow the website to remember your username and your choices so that it may provide more personal features.
Tracking & Performance cookies enable us to check how our website is performing and how, for example, visitors arrive at our website. This information is anonymous and analysed by organisations such as Google analytics. We do not use or allow advertising cookies nor will we distribute your information to third parties.
 
5. Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below; we may require you to make a payment (currently fixed at £10.00). To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
 
This confidentiality policy has been compiled to comply with current UK and EU legislation, so far as we are aware.  
 
If you have any question regarding the confidentiality policy, please contact us at:
The Earring Collection
120 High St
Cowes
Isle of Wight
PO31 7AY
                                               
Telephone: +44(0)1983 243055   
Email: info@theearringcollection.co.uk

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